Make the most of your plan

Annual Wellness Visit

Your plan includes a $0 Annual Wellness Visit each calendar year. This is a chance to meet with your physician to develop or update a personalized prevention plan based on your current health and risk factors.

Caregiver support

Your plan comes with unlimited access to Carallel Care Advocates that provide resources and support on topics like social and emotional needs, financial and legal concerns, housing, transportation, and family communication.

Create your account or call 877.715.7872 (TTY 711) 8 a.m. to 7 p.m., Monday - Friday.

Care management

Every Priority Health D-SNP member is assigned a care manager at no additional cost. Your care manager works closely with your primary care provider (PCP) to create a care plan that will help you manage your health.

They can help coordinate your care, make sure you have necessary medical supplies and work with you towards achieving your health and wellness goals. They’ll also support you after a hospital stay by assisting you in scheduling follow-up appointments, reviewing changes to your medications and more.

Regular communication with your care manager will happen over the phone.

Getting started

To get started, simply complete a health risk assessment (HRA), which takes about 30 minutes.

You can complete the survey:

• By phone Call the phone number on the back of your member ID card
• By mail Mail in the paper version you received with your enrollment materials using the pre-paid postage return envelope
• Online Fill out a digital version

One Pass^®

One Pass is an online health and wellness program included in your plan, for no additional cost to you.

One Pass includes:

• More than 20,000 digital classes through your One Pass member account that can be accessed online at your convenience
• Live, digital fitness classes and pre-recorded, on-demand workout options to fit your schedule
• One at-home workout kit per plan year

Getting Started

The day your coverage begins, you can set up your account online, get your One Pass member code and get started right away.

1. Create your account
2. Access your One Pass member code, digital classes, and explore your One Pass account.
3. (Optional) Download the One Pass app and log in to access your account, programs and content from your mobile device.

PriorityFlex

With your plan, you receive a $70 monthly PriorityFlex** allowance to use toward over-the-counter (OTC) health and wellness items; healthy food, produce and meal delivery services; pest control; and select utility services like gas, water, sewer, septic, trash removal, electric, internet and phone.

You can shop in-store, online or by phone, and you can pay for utilities and pest control services as you would with any other Mastercard.

You'll receive a PriorityFlex card and OTC catalog in the mail. Your card will be pre-loaded with funds and ready to use on the day your plan begins.

Purchasing OTC Items

Get started with your online member account at priorityhealth.com/shopOTC.

In your online member account, you'll be able to check your available balance, shop online, find participating stores, search eligible products, view your transaction history and more. The video below will show you how to set up and navigate your member account.

There are three ways you can shop for OTC items with your PriorityFlex benefit:

• Order online: View and purchase products online anytime at priorityhealth.com/shopOTC or through the OTC mobile app. To download the app, search “Priority Health OTC” in the Apple App Store or Google Play.

• Shop in-store: Shop at Meijer, Kroger, CVS, Walgreens, Walmart, Costco and other participating store locations near you. You can search for retailers near you at any time by going to priorityhealth.com/shopOTC and using the "Find a Store" tool.

A PIN will be required to shop at Costco. No PIN is required when shopping at other retailers.

To set your pin:

1. Log into your member account and click "Manage card" on your account dashboard.

2. Select "Card management" on the left hand navigation, then click on "manage"

3. A pop-up window will appear. When prompted, select "set/reset your PIN"

• Call for delivery: Call 833.415.4380 (TTY 711) Monday through Friday 8 a.m. to 8 p.m. and Saturday 8 a.m. to 12 p.m. EST to place an order after reviewing the items in your OTC catalog. Have your selected product names, OTC card number, and shipping information available.

Purchasing Healthy Food and Produce

Shop in-store: Shop at Meijer, Kroger, CVS, Walgreens, Walmart, and other participating store locations near you. You can search for retailers near you at any time by going to priorityhealth.com/shopOTC and using the "Find a Store" tool.

Purchasing Utilities, Pest Control Services or Meal Delivery

Pay for pest control services and select utilities with your PriorityFlex card as you would with any other Mastercard. You can place meal delivery orders through your OTC account at priorityhealth.com/shopOTC.

For more program detail or to place an order, visit priorityhealth.com/shopOTC, the Priority Health OTC mobile app, or call 833.415.4380 (TTY 711) Sunday - Saturday 8 a.m.- 8 p.m. EST.

SafeRide^®

SafeRide provides no-cost transportation to and from medical appointments and other health-related locations. Get up to 30 one-way trips per year, within 100 miles with just a phone call. You may also submit for mileage reimbursement, up to 100 miles per one-way trip. Schedule a ride by calling 855.932.5418 (TTY 711) 6 a.m. to 6 p.m., Monday - Saturday. Rides must be scheduled at least 48 hours before your requested pick- up time..

Teladoc Health Mental Health

Teladoc Health Mental Health is a free mental wellness resource that offers support for stress, depression, sleep and more to help you live your happiest and healthiest life.

Teladoc Health Mental Health empowers you with:

• A personalized plan. Answer a series of questions and Teladoc Health will create a plan designed just for you.
• Recommended digital content and resources. Explore self-guided activities and tools based on your goals and needs.
• In-the-moment tools. Mindfulness and meditation techniques to boost your mood and help you focus on the present.
• Dedicated support. Connect with a coach to encourage and support you through your journey.

Simply go to the Teladoc Health website or app, click "Create a new account" or & "Set up your account" to get started.