Over-the-counter allowance (OTC)

Page last updated on: 12/16/24

Over-the-counter health purchases can really add up over time. That's why we include a quarterly allowance on many of our plans so you can purchase thousands of health and wellness products to support your health.
You'll receive a Priority Health Medicare OTC card loaded with an allowance you can use on things like aspirin, cold medicine, compression socks and more.

  • Your OTC card will come in the mail and will be automatically reloaded.
  • There are four ways you can use your Priority Health Medicare OTC card to buy health items:
    • Order Online. View and purchase products online anytime at PriorityHealth.com/OTC.
    • Shop in-store. Shop at Meijer, Kroger, CVS, Walgreens, Walmart or Family Dollar and other participating store locations near you.
    • Call for delivery. Call 800.688.1838 (TTY 711) Monday through Friday 8 a.m. to 11 p.m. and Saturday or Sunday 8 a.m. to 8 p.m. EST to place an order after reviewing the items in your OTC catalog. Have your product names, OTC benefit card number, and shipping information available.
    • Mail order. Use your OTC mail order delivery form (included in catalog packet) to place an order via mail. You can view the digital OTC catalog here.

  • Double Allowance: If you have a monthly OTC allowance, you will have a double funds available in April. The amount loaded to your card will be automatically loaded on April 1. Funds will not rollover. Shop in-store, online, by phone or through the OTC-Anywhere app.
  • Discount Offer: Receive a 20% discount by entering the code OTC20 when placing your next order online, via the OTC app, or by phone. This one-time discount can be applied to an order of $10 or more placed between April 1 – June 30.
  • Price Adjustment: As of Mar. 15, you will see a price adjustment on highly utilized items when shopping online or through the OTC-Anywhere app, including incontinences, vitamins, and pain relievers. Prices are for mail-order purchases only; in-store prices will not be adjusted.
  • App Release: If you haven't done so already, manually update the OTC-Anywhere app to see improvements such as check your benefit balance, browse products and order right from their smartphone, scan items in-store at Kroger, CVS, Walgreens, Walmart, Dollar General, Family Dollar and other participating locations to verify it's a qualified item and check pricing, track and review orders, and much more.
  • Improved Catalog: A new version of the OTC catalog that includes pictures of the most purchased items will be available digitally to members in April.

Your unused OTC allowance does not rollover. Funds expire at the end of each quarter on March 31st, June 30th, September 30th, and December 31st.

For more program detail, or to place an order, visit PriorityHealth.com/OTC, the OTC-Anywhere mobile app or call 800.688.1838 (TTY 711)

PriorityFlex (formerly OTC allowance)

Available on: PriorityMedicare D-SNP and PriorityMedicare D-SNP Advantage

Meeting you where you are in your health journey is important to us. That is why we are offering a PriorityFlex card to all of our members who receive Extra Help (LIS).*

A PriorityFlex debit card will be issued for members to use for select utilities (water, sewer, gas, electric, trash, septic internet and phone bills), pest control services, healthy food and produce and over-the-counter (OTC) items.

  • Your PriorityFlex card will come in the mail and will be automatically loaded.
  • To purchase OTC items and healthy food and produce:
    • Order OTC items Online. View and purchase products online anytime at PriorityHealth.com/OTC.
    • Shop in-store. Shop for OTC items, healthy food and produce at Meijer, CVS, Walgreens, Walmart, Family Dollar and other participating store locations.
    • Call for OTC delivery. Call 800.688.1838 (TTY 711) Monday through Friday 8 a.m. to 11 p.m. and Saturday or Sunday 8 a.m. to 8 p.m. EST to place an order after reviewing the items in the OTC catalog. Members should have the product names, their PriorityFlex benefit card number, and shipping information available.
    • Mail order for OTC items. Use the OTC mail order delivery form (included in catalog packet) to place an order via mail.
  • Your card will be re-loaded monthly/quarterly with your allowance. Your balance will now roll over.

Use your card for Pest Control or Select utility services

Use your PriorityFlex card to purchase pest control services and select utilities anywhere that takes a Visa card and simply pay how you normally would.

*Must qualify for Extra Help (Low Income Subsidy) to use this benefit.