PriorityFlex
2025 PriorityFlex
PriorityFlex is available on PriorityMedicare D-SNP
Meeting you where you are in your health journey is important to us. That is why we are offering a PriorityFlex card to all of our members who receive Extra Help (LIS).*
You can use your PriorityFlex card to purchase select utilities (water, sewer, gas, electric, trash removal, septic, internet and phone), pest control services, meal delivery, healthy food and produce plus over-the-counter (OTC) items.
Your PriorityFlex card will come in the mail and will be pre-loaded with funds, ready to use on the day your plan begins. It will be reloaded automatically each month - be sure to use all the funds each month, any unused allowance does not roll over.
Purchasing OTC Items
Get started with your online member account
There are three ways you can shop for OTC items with your PriorityFlex benefit:
Order online: View and purchase products online anytime at priorityhealth.com/shopOTC or through the OTC mobile app. To download the app, search “Priority Health OTC” in the Apple App Store or Google Play.
Shop in-store: Shop at Meijer, Kroger, CVS, Walgreens, Walmart and other participating store locations near you. You can search for retailers near you at any time by going to priorityhealth.com/shopOTC and using the "Find a Store" tool.
Call for delivery: Call 833.415.4380 (TTY 711) Sunday - Saturday 8 a.m. - 8 p.m. EST to place an order after reviewing the items in your OTC catalog. Have your selected product names, OTC card number, and shipping information available.
Purchasing Healthy Food and Produce
Shop in-store: Shop at Meijer, Kroger, CVS, Walgreens, Walmart and other participating store locations near you. You can search for retailers near you at any time by going to priorityhealth.com/shopOTC and using the "Find a Store" tool.
Purchasing Utilities, Pest Control Services or Meal Delivery
Pay for pest control services and select utilities or meal delivery services with your PriorityFlex card as you would with any other Mastercard. You can place meal delivery orders through your OTC account at priorityhealth.com/shopOTC.
For more program detail or to place an order, visit priorityhealth.com/shopOTC , the Priority Health OTC mobile app, or call 833.415.4380 (TTY 711) Sunday - Saturday 8 a.m. - 8 p.m. EST.
2024 PriorityFlex
Available on: PriorityMedicare D-SNP and PriorityMedicare D-SNP Advantage
Meeting you where you are in your health journey is important to us. That is why we are offering a PriorityFlex card to all of our members who receive Extra Help (LIS).*
A PriorityFlex debit card will be issued for members to use for select utilities (water, sewer, gas, electric, trash, septic internet and phone bills), pest control services, healthy food and produce and over-the-counter (OTC) items.
- Your PriorityFlex card will come in the mail and will be automatically loaded.
- To purchase OTC items and healthy food and produce:
- Order OTC items Online. View and purchase products online anytime at PriorityHealth.com/OTC.
- Shop in-store. Shop for OTC items, healthy food and produce at Meijer, CVS, Walgreens, Walmart, Family Dollar and other participating store locations.
- Call for OTC delivery. Call 800.688.1838 (TTY 711) Monday through Friday 8 a.m. to 11 p.m. and Saturday or Sunday 8 a.m. to 8 p.m. EST to place an order after reviewing the items in the OTC catalog. Members should have the product names, their PriorityFlex benefit card number, and shipping information available.
- Mail order for OTC items. Use the OTC mail order delivery form (included in catalog packet) to place an order via mail.
- Your card will be re-loaded with your allowance. Your balance will not roll over and funds expire at the end of each calendar month.
Use your card for Pest Control or Select utility services
Use your PriorityFlex card to purchase pest control services and select utilities anywhere that takes a Visa card and simply pay how you normally would.
*Must qualify for Extra Help (Low Income Subsidy) to use this benefit.