PriorityFlex

2025 PriorityFlex

PriorityFlex is available on PriorityMedicare D-SNP

Meeting you where you are in your health journey is important to us. That is why we are offering a PriorityFlex card to all of our D-SNP members who receive Extra Help (LIS).*

You can use your PriorityFlex card to purchase select utilities (water, sewer, gas, electric, trash removal, septic, internet and phone), pest control services, meal delivery, healthy food and produce plus over-the-counter (OTC) items.

Your PriorityFlex allowance is $70 per month. Your PriorityFlex card will come in the mail and will be pre-loaded with funds, ready to use on the day your plan begins. It will be reloaded automatically each month - be sure to use all the funds each month, any unused allowance does not roll over.

 

Purchasing OTC Items

Get started with your online member account at priorityhealth.com/shopOTC. 

In your online member account, you'll be able to check your available balance, shop online, find participating stores, search eligible products, view your transaction history and more. The video below will show you how to set up and navigate your member account.

 

There are three ways you can shop for OTC items with your PriorityFlex benefit:

  • Order online: View and purchase products online anytime at priorityhealth.com/shopOTC  or through the OTC mobile app. To download the app, search “Priority Health OTC” in the Apple App Store or Google Play.
  • Shop in-store: Shop at Meijer, Kroger, CVS, Walgreens, Walmart and other participating store locations near you. You can search for retailers near you at any time by going to priorityhealth.com/shopOTC  and using the "Find a Store" tool.

  • Call for delivery: Call 833.415.4380 (TTY 711) Monday through Friday 8 a.m. to 8 p.m. and Saturday 8 a.m. to 12 p.m. EST to place an order after reviewing the items in your OTC catalog. Have your selected product names, OTC card number, and shipping information available.

In the event that you had to pay out-of-pocket to purchase an OTC or wellness item, reimbursement is available to you. Log in to your priority health account at PriorityHealth.com/shopOTC or through the Priority Health OTC app and complete the reimbursement form found under Make A Reimbursement.

To be eligible for reimbursement, the item purchased must be an eligible OTC item obtained from a participating retailer and you must have available OTC funds. All reimbursements must be submitted within 90 days of purchase date and include a picture of the receipt.

Participating retailers:

  • Meijer
  • Walmart
  • Walgreens
  • Dollar General
  • CVS
  • Kroger
  • Alberton's
  • Costco

Some retailers have multiple brands under their umbrella.

Albertson’s Companies include:
Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carr’s, Kings Food Markets, Balducci's Food Lovers Market.

Kroger Companies include:
Kroger, Baker’s, City Market, Dillons, Food 4 Less, Foods Co, Fred Meyer, Fry’s, Gerbes, Jay C Food Store, King Soopers, Mariano’s, Metro Market, Pay-Less Super Markets, Pick’n Save, QFC, Ralph’s, Ruler, Smith’s Food and Drug

 

Purchasing Healthy Food and Produce

Shop in-store: Shop at Meijer, Kroger, CVS, Walgreens, Walmart, and other participating store locations near you. You can search for retailers near you at any time by going to priorityhealth.com/shopOTC  and using the "Find a Store" tool.

 

Purchasing Utilities, Pest Control Services or Meal Delivery

Pay for pest control services and select utilities with your PriorityFlex card as you would with any other Mastercard. You can place meal delivery orders through your OTC account at priorityhealth.com/shopOTC.

For more program detail or to place an order, visit priorityhealth.com/shopOTC , the Priority Health OTC mobile app, or call 833.415.4380 (TTY 711) Monday through Friday 8 a.m. to 8 p.m. and Saturday 8 a.m. to 12 p.m. EST.