D-SNP Care Management

We want you to  feel supported in your health journey and confident in using your health plan. That's why we provide free Care Management.

Getting started

To begin your Care Management experience, simply complete your health risk assessment (HRA), which takes about 30 minutes to complete. Choose one of the following ways:

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    Digitally 
    Fill out a digital version

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    Calling
    Call the phone number on the back of your member ID card

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    Mailing 
    Mail in the paper version you received with your enrollment materials using the pre-paid postage return envelope
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    Online 
    Go to the My Care Management tool in your online Priority Health member account

Guiding you through the health care system

Your Care Manager works closely with your primary care provider (PCP) to create a an Integrated Care Plan (ICP) that will manage your health and keep it on track. They can help coordinate your care, make sure you have necessary medical supplies and work with you towards achieving your health and wellness goals.

They’ll also be there for you after a recent hospital stay by assisting you in scheduling follow-up appointments, reviewing changes to your medications and more.

Connecting with your Care Manager

Regular communication with your Care Manager, such as reviewing you an Integrated Care Plan, will happen over the phone.

We encourage you to sign up or log in to your Priority Health member account, where you’ll have the ins and outs of your plan at your fingertips. You also have access to the My Care Management tool, where you can send a secure email to your Care Manager and review your personalized care plan.

If you need support with technology use or navigation, let your Care Manager know.

Extra support

You can access your extra, no-cost plan benefits at any time. If you need assistance on how to use them, your Care Manager can help you. These include:

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    Transportation services
    You have up to 30 one-way trips, limited to 100 miles per trip, per year. Your trips include taking you to and from health-related locations, such as in-network providers and pharmacies

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    Carallel
    Carallel’s Care Advocates provide telephonic support and research on topics like health insurance, emotional support, stress management, housing and transportation, and guidance on financial matters and legal concerns. Learn more.

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    Personal Emergency Response System (PERS)
    Take advantage of 24/7 access to medical help in the event of an emergency.

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    PriorityFlex
    Use your monthly allowance toward select utilities, pest control services, healthy food and produce, meal delivery, and over-the-counter (OTC) items. Get the details. 

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    One Pass
    Reach your fitness goals with live, digital fitness classes and on-demand workouts. You can also receive one at-home workout kit each year.  Learn more.