These instructions don't apply to members of Priority Health Medigap (Medicare supplement) plans.
The Medicare program has rules about what members of Priority Health Medicare plans need to do to ask for exceptions or make complaints about their coverage or their service, and how we must handle their requests and complaints.
- We must be fair in how we handle it.
- You can't be disenrolled from a Priority Health Medicare plan or penalized in any way.
Step one: Call us
Whatever you need, call Customer Service at 888.389.6648 (TTY 711) right away. We might be able to resolve your question or concern or approve your request over the phone.