Support available from our Team
Priority Health has a team of Behavioral Health Specialists that can assist you with finding care and help you understand your benefit and services available to you. Call us at 800.673.8043 (TTY 711) for further information and support.
Behavioral Health Customer Service Team
Our Behavioral Health Customer Service team are ready to explain your behavioral health benefits and direct you to outpatient mental health providers in your area. During your call, they will ask you some questions to help determine your needs. They may transfer you to one of our clinical staff to assist you further. Each call is free and confidential. If you would like to discuss your behavioral health benefits or get help with finding a provider, call 800.673.8043 (TTY 711).
Clinical and Crisis Intervention Team
Our Clinical and Crisis Intervention team is staffed by licensed masters-level clinicians. Whether you’re in a crisis, need emotional support, or help understanding and finding the right level of treatment, we’re here for you. This team will always screen for safety concerns and can connect you with in-network treatment facilities for an immediate evaluation, if needed. Crisis support is available 24 hours a day, seven days a week by calling 800.673.8043 (TTY 711).
Care Management
The Behavioral Health Care Management team, also staffed by licensed masters-level clinicians, provides additional telephonic support should you have complex behavioral health needs. This may involve assistance with coordinating your care, identifying solutions to barriers that may be preventing care, and providing additional education and support. You may hear from a Care Manager after a hospitalization to help reduce any barriers to seeking treatment and identify any issues early on.
Additional resources
In addition to the resources available through your plan, you can get a range of support and information from other organizations, including:
Mental health resources
American Psychiatric Association
American Psychological Association
Centers for Disease Control & Prevention
National Alliance on Mental Illness
National Institute of Mental Health
988 Suicide and Crisis Lifeline
Autism & applied behavior analysis (ABA) resources
Substance use resources
Centers for Disease Control & Prevention
Substance Abuse and Mental Health Services Administration (SAMHSA)