We believe your healthcare experience should be simple.

Our goal? To help you understand and access your care and coverage effortlessly. We aim to keep your out-of-pocket costs down while ensuring you have a great experience with us—all tailored to your unique needs and preferences.

Members are at the center of everything we do

There's customer service, and then there's our team of local, knowledgeable, helpful—and patient—people ready to assist your employees' every need.

• Customer service helps improve the member experience to create real solutions as quickly as possible with a 94% first-call resolution rate.
• Members get first-hand help navigating their benefits from trained customer service technicians, available when it's most convenient to them with extended hours that include lunch and weekends.

Personalized care

We use data and technology to target members with timely communications and provide them with the resources they need to maintain better health and prevent chronic chare needs. This personalized approach ensures that members receive the right information at the right time.

• Increasing Rx adherence - 6% increase in 90-day fills, making it easier for medication management.
• Increasing preventive care utilization - With a 34% increase in cervical cancer screenings, we’re helping more members catch potential issues early.
• Avoiding costly care - An 18% reduction in ER visits means more savings and less stress for you.

Changing carriers doesn’t have to be daunting

We believe transitions should be simple. When you partner with Priority Health, we ensure a seamless and stress-free experience for both your employees and you. From the very start, you’ll benefit from:

• Dedicated implementation team to guide you through ever step.
• Open enrollment support to make the process smooth and straightforward.
• Personalized member experience and transition line to address any questions and concerns.
• Medication transition fills to ensure continuity of care without interruption.