Employee engagement happens through exceptional experiences.
We're experienced in creating an engaging member experience.
It's our priority to keep your employees engaged, educated and in-the-know about their plan. Here's how we're doing that.
Personalized communications
Our personalized communications platform turns emails into engaging, behavior-changing actions sure to keep your employees in tune with their health and their health plan.
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Our comprehensive member onboarding program helps new and existing members understand and utilize their employee benefits, from emails to virtual or in-person support from trained specialists.
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We deliver targeted, timely touchpoints to members via email, phone and text as they engage in their health to drive self-service and encourage improved health outcomes.
Digital-first self service
Our mobile app is best in class for a reason: it puts your employees at the center of their health plan, unlocking opportunities to learn, search, price and seek health care services.
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Members can download our app to access spending balances and claims information, find where and how to get care, estimate costs, contact us and more.
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Cost Estimator is a free, easy-to-use tool that puts members in control of their spending by showing accurate estimates for in-network procedures and prescriptions.
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Virtual care is a fast, affordable way for members to receive care for minor ailments including allergies, bites, stings, sore throat, fever, headache, cold, cough or flu.
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Our digital tool, Wellbeing Hub, offers a personalized wellbeing experience to your employees and their adult dependents to help improve specific health concerns.
Customer service
There's customer service, and then there's our team of local, knowledgeable, helpful—and patient—people ready to assist your employees' every need.
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Customer service helps improve the member experience to create real solutions as quickly as possible with a 94% first-call resolution rate.
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Members get first-hand help navigating their benefits from trained customer service technicians, available when it's most convenient to them with extended hours that include lunch and weekends.
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When employees are on the go—from vacation to work travel—our emergency travel assistance, Assist America, provides support with medical referrals, monitoring, evacuation, repatriation and much more, for up to 90 consecutive days per trip.