Notice of Nondiscrimination

This Notice describes our nondiscrimination policy, availability of free language assistance, auxiliary aids and services and filing a grievance.

Discrimination is against the law

Priority Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. This includes sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity and/or sex stereotypes. Priority Health does not exclude people or treat them less favorably because of race, color, national origin, age, disability or sex.

Availability of free language assistance and auxiliary aids and services

Priority Health provides free language services to people whose primary language is not English, which may include:

  • Qualified interpreters.
  • Information written in other languages.

Priority Health provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:

  • Qualified sign language interpreters.
  • Written information in other formats (e.g. large print, audio, accessible electronic formats).

If you need reasonable modifications, appropriate auxiliary aids and services or language assistance services, contact our Customer Service team:

  • Medicare: 888.389.6648 (TTY: 711) from 8 a.m. - 8 p.m. Eastern time, seven days a week.
  • Other plans: Call the number on the back of your member ID card or 800.942.0954 (TTY: 711).

Filing a grievance

If you believe that Priority Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance by:

You can also file a civil rights complaint with the Office for Civil Rights (OCR) at the U.S. Department of Health and Human Services (HHS) by:

Complaint forms are available from the HHS website at hhs.gov/ocr/complaints/index.html.

This Notice is available on Priority Health’s website at priorityhealth.com/nondiscrimination.