We're reprocessing select doula telemedicine claims due to an error in the MDHHS fee schedule

Due to a reimbursement rate error in the Michigan Department of Health and Human Services’ (MDHHS) fee schedule, we’re reprocessing doula telemedicine claims submitted under the HCPCS code S9945 between Oct. 1, 2024 and Feb. 28, 2025.

What caused the error?

In October 2024, an update to MDHHS’s fee schedule incorrectly listed the reimbursement rate for doula telemedicine services at $75 rather than $100, causing doulas to be reimbursed at a lower rate for these services. This error was identified and corrected in our system on Feb. 28, 2025.

Our team is diligently working to reprocess impacted claims.