Resources & trainings for TurningPoint authorization programs

New cardiology and MSK authorization programs are set to launch with TurningPoint for dates of service on Sept. 1, 2024 and after. Starting August 20, you'll have the opportunity to test the new authorizations submission process. You’ll initiate authorization request in our provider portal, prism, as you do now. These requests will then be routed to TurningPoint for review.

Procedures requested for dates of service on and after September 1 will be reviewed against TurningPoint’s clinical criteria. You'll be able to find this criteria in TurningPoint’s portal under the Policies section starting on August 20.

We’ve prepared several training resources and opportunities to help you be successful through this transition. See below for details.

Provider training guide

Download our TurningPoint provider training guide to get an overview of the scope, features and operational process of the cardiac and MSK managed care programs. In the training guide, you’ll find:

  • Background information on the programs
  • Step-by-step instructions for submitting authorization requests for cardiac and MSK procedures, with detailed screenshots
  • Instructions on how to update a procedure code, status an authorization, request a peer-to-peer and submit an appeal
  • Contact information, customer service and ongoing support details

Get the provider training guide

Web landing page

Visit our new TurningPoint resources webpage which includes FAQs, impacted procedure codes, turnaround times, peer-to-peer and appeals information, and more.

To access this landing page:

  1. Log into your prism account.
  2. Under the Authorizations menu, click Request an Authorization.
  3. On the resulting page, click Auth request help page then Get TurningPoint resources.

Training webinars

Join our utilization management team and TurningPoint staff to learn about the authorization programs, as well as how to navigate and successfully request authorizations through TurningPoint.

Registration is now available for the following dates, with each session starting at 12 p.m. ET:

  • August 14
  • August 21
  • August 28
  • September 4

Can’t make it during the webinar’s scheduled time? A recording of the session will be sent to all registrants for on-demand viewing.

Register now