Reminder: Credentialing and enrollment status updates are available in prism

If you need an update on the status of your credentialing or enrollment request, you can easily find it in prism.

There are two ways:

  1. In prism, click Enrollments & Changes. You’ll find a list of enrollment / change requests with columns for date submitted, current stage of the process and status.

  2. Under Enrollments & Changes, click on the Inquiry ID for the enrollment / change in question. There’s a status bar showing what part of the process you’re in (contracting, credentialing, enrollment, reimbursement or complete), as well as any comments. Don’t add a new comment requesting a status update. Our system automatically pushes inquiries with new comments to the bottom of the queue, and this will delay your request.

When your enrollment request is complete, you’ll receive a comment on your inquiry in prism, as well as a notification via email alerting you to the comment, that will include your effective date. Please remember:

  • Our timeframe for processing new enrollments is 80 days.

  • Each step in the enrollment process has a unique timeframe that falls within the 80 days. Credentialing is the most time consuming, so you may see your inquiries in this stage for most of the process. This is normal.

For more information, our credentialing webpage shows step-by-step instructions and more information on how to check the status of a request, timelines and more. If your request has exceeded 80 days, email exceedsprocessingtime@priorityhealth.com.