Reminder: The best way for practices to communicate with us is through prism

The best way for practices to communicate with us about questions and requests is through prism accounts – not email.

By communicating through prism, we’re better able to:

• Route requests to the appropriate team for faster response or resolution
• Connect the inquiry to a specific claim, enrollment request, etc.
• Track the history of the correspondence 

Our Get Your Questions Answered document outlines how to submit questions through prism and route them to the appropriate Priority Health team. We encourage you to bookmark the URL for quick access to the most up-to-date version.

Visit our prism resources webpage for information on how to sign up for a prism account, a helpful video on when and how to reach out to us via prism, step-by-step instructions for common needs, and more.