Starting September 23, groups must have a pSA to affiliate prism users

Starting September 23, prism users will only be able to affiliate to groups or facilities that have a pSA. If the group doesn’t have a pSA, users will not be able to access the group’s data until the group assigns a pSA. This means users won’t be able to use prism to submit authorizations, see claims or appeals, etc.

What do you need to do?

If you don’t have a pSA assigned for your group, you’ll need to assign one before September 23 to ensure all prism users who need to affiliate to your provider facility can get access to authorizations, claims and more. 

To become your group's pSA, submit a request through prism under General Requests, then prism Security Admin (pSA) Assignment. Whoever becomes your group’s pSA should be a prism user who’s already affiliated to your group and in an administrator role at your organization.

If your group already has a pSA assigned, no action is needed.

Don’t know if you have a pSA assigned? 

  1. Go to your prism profile and find your list of affiliations. 
  2. Scroll to the far right of the table and select “Show pSA details.” If you don’t have this option, a pSA hasn’t been assigned to this affiliation. 
  3. You can contact the pSA assigned to each affiliation to confirm your access will be renewed, but it’s not required. 

Why are we making this change?

This change is the first phase of our pSA mandate, an important step to increase data security for our providers and members. By ensuring that all prism users are actively approved before accessing your group’s data, rather than automatically approved, we’re significantly decreasing the risk of data breaches.

What’s next?

Later in 2024, the second phase of our pSA mandate will take effect. Existing prism users affiliated with your group will lose access to your group in their prism account if you don’t have a pSA assigned. If you have a pSA assigned, you’re all set.

Questions?

Visit the prism resources page in our provider manual, where there are guides, FAQs and help line numbers listed.