Simple experience

Healthcare complexity and poor coordination between providers and insures often leads to consumer dissatisfaction¹. As the largest integrated health system in the state, we believe taking down those barriers and building bridges between care and coverage benefits employers and employees by giving them a supported, coordinated and simple experience.

Our narrow network plan, PriorityIntegra, leverages the unique integration points between Priority Health and Corewell Health to deliver an exceptional member experience, integrated whole-person care and access to a reliable and straightforward network of Corewell Health providers and select affiliate providers.

Features:

• Access to a local comprehensive provider network that includes Corewell Health and other select providers. 
• Exceptional experience with our award-winning customer service. This plan comes with concierge-level service, employees have a designated phone line that provides navigation and quick access to assistance.
• Optional services and discounts to keep employees healthy and productive with Corewell Health Occupational Health and Wellness services.²
• TytoCare kits give employees more convenient access to care, members with dependents between the ages of 2-18 are eligible to receive a TytoCare medical exam kit at zero cost.

Navigating the health care system is challenging. With PriorityGPS, our award-winning team of Care Navigators guides employees on their health journey. They support members in navigating their health care, understanding their benefits and coverage, all while bringing together integrated care teams.

PriorityGPS is available as a plan buy-up for Commercial fully funded and self-funded employers with 300+ enrolled employees.

Features:

• Proactive, high-touch care navigation support that promotes improved health outcomes and cost-efficient choices
• A simplified benefits experience that provides peace of mind and improved employee satisfaction
• Time and resource relief on HR teams related to health benefit guidance
• A dedicated team of Care Navigators knowledgeable in the employer’s workplace culture to assist with:
  • Locating doctors and scheduling appointments nationwide
  • Providing proactive guidance and outlining next steps after changes to claims, preauthorization, step therapy or prescriptions.
  • Collaborating closely with care teams, including RN Care Managers, behavioral health clinicians, and dedicated pharmacy Care Navigators, to address care needs
  • Assisting employees in preventing and navigating health conditions, bridging care gaps, and enrolling in health programs
  • Responding promptly and addressing concerns on the first call

¹https://www.forbes.com/sites/debgordon/2021/12/07/consumers-blame-healthcare-providers-and-insurers-for-bad-financial-experiences-new-study-shows/?sh=5a93059f5b8f 

² Occupational Health services through Corewell Health are billed separately.