Getting urgent care with your HMO plan

In our service area

An urgent medical problem is not life-threatening, but needs to be treated in the next 24 hours to keep it from getting worse.

First call your primary care doctor or other primary health care provider (a "PCP"), if you have one. A PCP knows their patients' medical history and is in the best position to evaluate your needs. Your PCP MUST coordinate any follow-up and continuing care.

If your doctor isn't available but you can't wait:

You can set up a "virtual visit" This is a doctor visit online or by phone, available 24 hours a day, to take care of minor conditions like sinus infections, colds, strep, etc. A virtual visit will usually cost the same as a visit at your doctor's office. Learn more about virtual visits. 

OR

You can go to to an urgent care center in your plan's network. Use the online Find a Doctor directory to find an urgent care center that's in-network for you. Urgent care usually will cost a higher copayment than a regular doctor visit. Call your PCP's office as soon as possible to coordinate follow-up care.

To use Find a Doctor:

  1. Log in or create a member account
  2. Select Find care in the top menu
  3. Click Find a doctor or specialist.

    4. Note that out-of-network PCPs or specialists must be authorized before a visit (called “prior authorization”). Your in-network PCP can help coordinate all referrals to specialists.

If you go to an urgent care center that is not in your plan's network

  • You will pay 100% of the cost of your care.
  • Any follow-up care from the same out-of-network provider must be pre-approved by Priority Health.

Outside our service area

Call your PCP for advice. Your PCP must coordinate any urgent care and follow-up care you get

If your doctor isn't available and you can't wait to talk with your PCP/return to our service area:

You can set up a virtual visit with a doctor 24 hours a day, or you can go to an out-of-network urgent care center or hospital for treatment. Careful! If they bill us for routine care instead of "urgent care", your plan may not pay for your treatment. 

Your plan will only pay the "reasonable and customary" cost for services you get from out-of-network providers. They may bill you for the difference.

After you get urgent care, you must call your PCP's office to coordinate follow-up care.